Creative Brothers 4 Heaven Scents LLC.

Stimulating The Mind Body and Soul…
We Supply The Products, The Rest Is Up To You.

Our Contact Information:

Standard mail:Creative Brothers (4 Heaven Scents LLC) 2500 REGENCY PARKWAY CARY, NC 27518

Phone: 1(888)602-7322(Between 10am and 6pm) (EST)
Fax # (1888 602 7322 ) 24HRS
Email: order@creativebrothers4hs.com

Shipping Information:

Most orders ship within 1-3 business days from receipt of order, this excludes weekends and holidays. Please note, orders placed during heavily promoted and/or holiday periods might require additional processing time. All orders over $250 ship signature required.

Carriers:

We use the following carriers to deliver our orders:

**USPS****UPS**

Refund, Returns and Cancellation Policies:
100% Satisfaction Guaranteed

Credit Cards

We accept the following credit cards: Visa, MasterCard, AMEX and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a decline in your credit card. We currently do not accept money orders, cashier’s checks, personal checks.

Taxes

The New Jersey (NJ) state sales tax rate is 6.625%. We automatically charge and withhold the sales tax for orders to be delivered to addresses within the same state.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Creative Brothers LLC shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Creative Brothers LLC shall also have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Creative Brothers LLC will issue a refund to your card in the amount of the incorrect price.

We stand behind everything we sell. If you are not satisfied with your Creative Brothers purchase, you can return it for a refund, replacement, or exchange. Items must be returned within 5 days of purchase and in resalable condition. Note that Oils And Votive Candles are not refundable all sales are final. And Should a return be approved, the customer will be assessed a 25% restocking fee.

Once an order has been shipped and there is a delivery confirmation, Creativebrothers4hs.com is not responsible for any theft of product or delivery to the wrong address. It is the responsibility of our customers to verify billing and delivery information before placing the order. We will pursue a claim with UPS Or USPS on behalf of Creative Brothers if we are found negligent with any errors that our Company incurred.

Successful claims can take anywhere from 1 week to 6 months. However, there is no guarantee that UPS will accept our claim.

Once we have received and processed the returned item(s), we will notify you via email of your refund. In most cases, we will issue a refund in the same form of payment used for your original order.

If you receive an item that is damaged, missing a component, or in some other way defective, please return at once and contact Creative Brothers on the phone at 1(888) 602-7322 and let us know your reason for returning the product.

Out-of-Stock Products:

We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Frequently Asked Questions:

If you Have any question Please contact Creative Brothers, LLC at 1(888) 602-7322 or Email: order@creativebrothers4hs.com

STORE HOURS:

EST – Eastern Standard TimeTue – Fri 10:30am to 6:30pmSat 10:30am to 7:30pmSun & Mon ( CLOSED )